For over 40 years, Intex companies such as Intex Recreation Corp. have designed and crafted a wide variety of recreation products including Intex Pools--a full line of stationary and portable above-ground swimming pools and pool accessories. Whether you found a part missing during installation or need a replacement, Intex provides pool owners with easy access to the entire catalog of parts and accessories. In addition, many retailers sell or can special order parts for Intex Above Ground Pools for existing or walk-in customers.
Bring together any information needed to find and order your part, such as the pool name, pool model and/or serial number, part name, part number and/or the location of original purchase.
Visit the Intex Recreation Corp. main website (see Resources) to begin your Intex WebStore/Catalog search. Visit the WebStore by selecting "Above Ground Pools" from the drop down menu on the top right side of the page under "Purchase replacement parts and accessories" or by clicking the "Need Replacement Parts or Accessories for your Intex Products?" link.
Select a method to locate your part in the catalog. Click the white, underlined "Pools" link under "Order Parts For:" heading; enter the pool name or part number in the "Search Parts" field on the following page and click the "Go" button; or conduct a keyword search for your part by pool or part name or associated number. Go to Step 5 if you use either keyword search.
Select a pool type on the left side of the screen--Easy Set, Metal Frame, Rectangular Frame, Oval Frame and Ultra Frame, if you chose the underlined "Pools" link. Click the link and narrow your search by selecting the dimensions of your pool from the list of dimensions that appear after you click the link.
Scroll through the parts products on the Intex Catalog page(s) until you find your part.
Call Intex Recreation Corp. at (800) 234-6839, in the United States or Canada, if you can't find your pool part, need instructions on acquiring missing parts, have questions about a part or part pricing or would like to order your part by phone.
Contact the original store where you bought your pool or check with another pool or pool parts retailer in your area or online to find and purchase your part. If contacting the original store, provide not only the pool name, model number and/or part number, but also your name and/or invoice number to help the sales agent or store owner find the part in a catalog or to cross reference against previous order records and associated parts.
Items you will need
- Pool and parts information
- Original order information or invoice
- If you can't find your pool's model number or part number, refer to the Intex Above Ground Pools Chart that compares various above ground pool sizes and includes the model number for each type; or refer to the Parts Reference in the owner's manual for your pool.
- To order through Intex Recreation Corp. online using your credit card, create a user account.
- If you want to track your order, click the "Track My Shipment" link at the bottom of the screen and enter your last name and phone number to search track the shipment.